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Ontario Energy Assistant

Citizens ask about energy rebate programmes in plain language and get eligibility guidance, programme detail and application steps. Built for AODA and FIPPA obligations, with human staff kept in the loop for anything consequential.

In this demo

Conversational intake 100+ languages AODA aligned FIPPA aligned

Ontario Energy Assistant

Online · replies immediately

Hello. I am the Ontario Energy Assistant. I can help you:

Find energy rebate programmes you qualify for
Check your eligibility in real time
Work through the application process

What would you like help with today?

Platform impact

60%

Call reduction

$1.8M

Annual savings

3–5x

More applications

85%

Satisfaction

Key features

Available around the clock
100+ language support
Real-time eligibility checks
Application assistance
Document upload help
Analytics dashboard

For government

Reduce call centre costs
Increase programme uptake
Policy insights from data
Built against AODA and FIPPA

Next step

Find a certified contractor

Directories for the verified contractors and advisors who carry out the upgrades a rebate depends on.

NRCan energy advisors

Registered advisors for the EnerGuide home evaluations the Greener Homes Grant requires.

Search the directory

Enbridge contractors

Contractors participating in the Enbridge Home Efficiency Rebate for heating upgrades.

Find a contractor

HRAI HVAC contractors

Certified HVAC contractors for heat pumps, furnaces and air conditioning installations.

Search HRAI

Save on Energy

Participating contractors for insulation, windows and other efficiency upgrades.

Find a contractor

Before you hireVerify certifications and get two or three quotes before committing to any upgrade.

Human in the loop

Built to support staff, not replace them

The assistant absorbs repetitive enquiries so wait times and backlogs fall, particularly at peak. Staff stay responsible for complex, sensitive and escalated cases.

The assistant handles

Programme information and common questions, first-pass eligibility screening, after-hours enquiries and multilingual support.

Staff focus on

Complex eligibility cases, sensitive situations, escalated complaints and the policy decisions behind them.

The result

Shorter waits for citizens, less burnout on the front line, and more staff time on work that needs judgement.

How it works

From question to submitted application

Ask questions

Citizens ask about energy programmes in plain language. The assistant holds context across the conversation.

Check eligibility

Screening against home type, tenure, income and location, so nobody has to guess whether they qualify.

Apply

Guided application with form pre-filling, document upload assistance and submission tracking.

Track and analyse

A dashboard showing citizen demand, programme performance and where policy is creating friction.

Interested in this platform?

We are working with the Ontario Ministry of Energy to bring the assistant to all Ontarians.

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